Privacy Policy

What kind of personal information do we collect?
We can’t help you book the perfect accommodations without information, so when you use our services there are certain pieces of information we ask for. This is pretty basic stuff – your name, preferred contact details, the names of anybody traveling with you, and your payment information. You can decide to submit special requests for your upcoming stay (e.g. certain preferences). In addition to this, we also collect information from your computer, phone tablet or other device you’re using to access our services. This can include the IP address, the browser you’re using, and your language settings. There are also situations when we receive information about you from others or automatically collect other information.

Why do we collect and use your personal data?
The main reason we ask you for personal details is a very good one – it’s to help administer your online bookings and ensure you get the best service possible. We also use your personal data to contact you and inform you about our latest deals and special offers that we think would interest you.

How do we share your data with third parties?
We don’t.

How do do we process communications with you?
All communications with us is between you and us, only between you and us.

How do we use social media?
The use of social media services may be integrated with the our services in various ways, which can involve us collecting some of your personal data or the social media provider receiving some of your information.

What security and retention procedures does Travelessence put in place to safeguard your personal data?
We adhere to appropriate and adequate procedures to prevent unauthorized access to, and the misuse of, personal data that we process.

How can you control the personal data you’ve given to us?
You always have the right to review the personal information we keep about you. You can request an overview of your personal data by emailing us at this email address ([email protected]).

Who’s responsible for the processing of personal data on the our website?
Travelessence is located in Tokyo, Japan, controls the processing of personal data on its websites.

What kind of personal data do we collect?

Personal data you give to us.
We collects and use information that you provide us. When you make a reservation, you are asked for your name and email address. Depending on the reservation, we might also ask for your home address, telephone number, payment information, date of birth, the names of any guests traveling with you, and any preferences (e.g. meal preferences or any mobility restrictions) you have for your trip.

If you need to get in touch with our customer service team, or reach out to us through other means (e.g. using social media), we’ll collect information from you there, too. Guests can also be asked to provide a review to help ensure future guests get exactly what they’re looking for. We’ll collect information from you included in your reviews.

There are also other instances where you’ll provide us with information. For example, if you’re browsing with your mobile device, you can decide to enable us to see your current location or grant access to your contact details – this helps us provide you with the best possible service and experience (e.g. to see our city guides, the nearest restaurants & attractions to your location, or other recommendations). You can also open a user account, which allows you to save your personal settings, upload photos, review previous bookings, or plan and manage future reservations or benefit from other features only available to account holders (such as incentives or other benefits we might offer).

Personal data we collect automatically.
Even if you don’t end up making a reservation, when you visit our websites we automatically collect certain information. This includes your IP address, the date and time you accessed our services, the hardware, software or internet browser you use, and information about your computer’s operating system, like application versions and language settings. We also collect information about clicks and which pages have been shown to you.

If you’re using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics, location details, app crashes, and other system activity. When you make a reservation, our system registers through which means and from which websites you made your reservation or entered our websites.